Frequently Asked Questions

Our frequently asked questions

Click on each heading to read the answers we have to questions we get asked all the time!

We have a strict policy for cancellations in less than 24 hours of the service appointment time frame. Our team works incredibly hard to ensure each client is taken care of. This requires carefully planning the days ahead and unfortunately last minute cancellations or last minute rescheduling causes a big, negative, ripple effect throughout our current day and days ahead. In an effort to keep ALL customers happy, you will be charged a $50 fee for last minute cancellations.

We work off of 1-hour estimated time of arrival windows so that we can structure our day effectively. This allows us to get to the next client all while navigating traffic and many other variables that take a toll on our time throughout the day (for example: eating and breaks!).

We take before and after pictures to ensure that the job is done correctly, as well, we use some of the pictures to promote our company’s service. If you would like for us not to use your home’s pictures on our social media, just let us know!

We provide an estimate based on the bedroom/bathroom count, the type of service you select, the “dirt level” and the frequency. Since our estimates are based on the information the customers provide us, it is possible that the actual price will be a bit different than what is quoted. But do not worry! We’ll be sure to alert you to any changes in price as soon as our staff come to your home!

No, we do not offer carpet cleaning at this time.

Yes, we include the baseboards in our deep cleaning service which is an Extra added on to normal cleanings. Our cleaners will take soft microfiber towels with our cleaning solution on them and hand clean the baseboards around the home. They just keep on going and going and…going…and…

The most asked question out there! It’s no surprise!
We want the work to speak for itself. Depending on the size of the home and the amount of work required to clean, it will vary greatly. We will provide you with an estimate of time to complete at the time of booking.

Great question! Yes we are! We’re going to be keeping this answer nice and simple!

All of our cleaners have at least 1 year of experience in residential cleaning

We do criminal background checks on every single employee

We have an AMAZING 24hr redo policy! If you are not completely satisfied with our service, let us know within 24hr period and we’ll come back to make sure that everything is done to your satisfaction

Yes! We have Bi-Weekly, Monthly, and Weekly cleaning frequency discounts!

Always check your email and our website for the latest coupon discounts

Yes we do! Whatever your needs are, don’t hesitate to reach out directly to us and we’ll see what we can do – we strive to use our resources and accommodate everyone and all jobs.